Stakeholder information

The NLC has a range of stakeholders who have influence over the NLC and its operations and/or over whom the NLC has influence. These table below covers the key stakeholders, explains their influence on the NLC or the influence over them, the manner of NLC engagement, their main needs, interests and expectations and how the NLC has responded to these:

Stakeholder Influence Engagement Needs, Interests and Expectations
National Lottery licensed operator and other lotteries
  • Revenue
  • Sustainability
  • Influence public perception
  • Image and integrity of the board
  • Bi-annual Joint Boards meetings
  • Monthly Joint Operations Meetings
  • On-going Basis
  • Regulatory fairness
  • Interaction
  • Predictability
  • Promptness
  • Approvals continuity
Government, government
agencies and regulators

The NLC is accountable to its shareholder, being the government and has established relationships with other key government stakeholders pursuant to its objectives

  • Approvals and timing of:
    • Approvals
    • Assistance
  • Appointment of board/distributing agencies legislation
  • Regulatory environment
  • Remuneration
  • Sanction
  • Legislation
  • Portfolio Committee engagements
  • the dti CCRD initiatives
  • Agreed methods through MOUs
  • Prescribed reporting to respective Portfolio Committees, the dti, National Treasury
  • Conformance
  • Governance continuity Reporting
  • Accountability
  • Governance integrity ethics
  • Contribution to national priorities
NLC applicants and beneficiaries

The NLC is a grant maker and a key objective is to ensure equitable distribution of the NLTDF

  • Quality of grants
  • Public perception
  • Turnaround
  • Risk profile of the Board
  • Geographic spread of funding
  • Quality of grants
  • Social impact
  • Risk
  • Public acknowledgement and declaration of grants received
  • Indabas and Post Indaba Stakeholder Engagements as detailed in the Operations Report
  • Capacity Building Workshops as detailed in the Operation Report here
  • Walk in Centres
  • Clarity of criteria
  • Transparency
  • Responsiveness
  • Turnaround
  • Mentorship/guidance
  • Accessibility
  • Interaction accessibility
  • Fairness and consistency
  • Visibility
The public and national lottery participants

The NLC is required to protect the participants and raise public knowledge and awareness developing and implementing educational and informational measures to educate the public about the lotteries and provisions of the Lotteries Act

Ensuring the integrity of the Lottery game to sustain interest in the lottery and growth in lottery ticket sales Uplift society through grant funding
  • NLC website
  • Social media platforms
  • Media coverage
  • National Lottery Draw Shows
  • Transparency
  • Integrity
  • Assistance and counselling
  • Visibility
  • Communication
  • Fair chance of realising their aspirations of winning
  • Consistent delivery
  • Information sharing
  • Regulatory fairness
  • Access to the National Lottery
NLC employees and Organised Labour

NLC employees are key drivers and inputs of the NLC

  • Productivity
  • Morale
  • Public perception
  • Performance effectiveness
  • Policy
  • Quarterly staff meetings
  • Internal communications
  • Awareness sessions
  • Wellness engagements
  • Fairness
  • Respect of worker rights
  • Equity
  • Involvement
  • Best practice HRM policies/practices conducive work environment adequate resourcing
  • Transparency
  • Ethical behaviour
  • Framework for engagement
  • Willingness to work
  • Structures
  • Enabling environment for association

Media and interest groups

The NLC’s reputation is a key element in the performance of the NLC as the custodian of public funds, ensuring the credibility of the National Lottery and player protection

  • Public perception
  • Policy
  • Structure
  • Press briefings
  • Responding to media enquiries
  • Invitation to NLC engagement
  • Access to relevant information
  • Transparency and fairness
  • Control of excessive participation
  • Communication Involvement enforcement
  • Regular communication
  • Access to information
  • Indaba
  • Post Indaba stakeholder engagements
  • Social media
  • Responses to enquiries
  • Publishing of media statements
Illegal lottery operators suppliers
  • Enforcement
  • Interaction
  • Predictability promptness approvals
  • Continuity
  • Risk
  • Effectiveness
  • Turnaround
  • Supplier development workshops are also conducted at all provinces to capacitate provinces on procurement matters
  • Early payment to alleviate unnecessary cash flow pressures experienced by BEE suppliers
  • Encourage joint ventures between large and small businesses
  • Encourage sub-contracting to emerging Black enterprise and SMME’s
  • Transparency
  • Fairness
  • Consistency ethical behaviour
(Auditor-General) (AGSA)
  • Governance
  • Compliance
  • Public perception
  • Conformance to legislation/standards
  • Integrity
  • Comprehensiveness and accuracy of information
  • Reporting




© NLC 2018