Overview

The NLC commits to ensuring compliance with its legal and statutory obligations in relation to the management of performance information and reporting processes. Significantly, performance management and reporting facilitate the delivery and achievement of the predetermined objectives as approved by the Board and Executive Authority.

Performance information is made available to managers at each stage of the planning, budgeting and reporting cycle to allow them to adopt a results-based approach to managing their indicators.

The performance management process comprises planning, budgeting, monitoring and reporting of performance.

• To improve the effectiveness of service delivery, the NLC continuously seeks to improve:
• The quality and coverage of services (i.e. the proportion of people who benefit from or receive a service).
• The functional and financial accessibility of services.
• Its information about the nature and the extent of the need for services.
• Gathering correct information about the impact (i.e. the change of status that can be attributed to a particular intervention) of services on the lives of people.
• The setting of clear, transparent and measurable indicators and targets against which the performance of the entity can be measured.

Efficiency is the extent to which the NLC produces an output of the desired quality in the desired quantity with the least possible resources. It relates to the quantum of the human, financial and other resources consumed and, where applicable, time taken, to deliver each service, project and programme at the specified quality and in the specified quantity. It has to do with how well resources are used to produce specified outputs.

To improve efficiency, the Board ensures that:

• The strategic plan includes SMART (specific, measurable, achievable, relevant and time-bound) objectives, key performance areas (KPA) and key performance indicators (KPI).
• All employees know and understand these objectives, KPAs and KPIs.
• Standards to measure the achievement of objectives and the use of resources exist.
• Continuous actions to improve efficiency are undertaken.
• Employees are committed and have the skills and other attributes necessary for continuous improvement of performance.

To ensure the effective use of resources, the NLC will improve its information gathering system to provide accurate and complete information to all stakeholders, which will address the needs and priorities of all stakeholders and ensure that those needs are quantified.