Information, communications and technology
OVERVIEW OF ACTIVITIES ACHIEVED IN LINE WITH OUR VALUES
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Maintained the integrity of our systems and prevented incidences of cybersecurity breaches. |
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Enabled service excellence to all our stakeholders through our agile infrastructure that supported remote engagements and service delivery throughout the pandemic. |
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Continual stakeholder engagement enabled through virtual platforms and other technology-enabled means. |
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System uptime enabled performance excellence. |
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Business continuity measures, including platforms that enabled work-from-home arrangements, enabled the NLC to respond agilely to the crisis. |
ICT infrastructure and systems
A formalised ICT strategy guides the priorities and focus areas of the ICT function of the NLC. This strategy is aligned with and responsive to the organisational strategy. This is further supported by clear ICT policies, which are enabled logically and practically through awareness building amongst staff members and subject-matter expertise enhancement within the ICT function. The organisation has prioritised the appointment and development of required specialised skills in line with a formalised ICT skills and infrastructure matrix that aligns with the requirements of the ICT strategy.
The implementation of an integrated ERP yielded favourable results in enhancing the operational capacity of the entire organisation. The ERP platform is characterised by five core modules that collectively lay the foundation to enable the organisation to conduct various transactions.
The ERP platform is available to all NLC employees across the country using a modern Multiprotocol Label Switching data network. This network enables seamless transmission of multiple data technology-based services such as email, internet, telephonic and video conferencing applications. The ICT governance framework serves as a guideline in realising the upkeep and optimal operation of the ICT environment in terms of the solutions implemented. ICT continues to institute the relevant service level agreements (SLAs), MOUs and standard operating procedures (SOPs). ICT continues to enhance cybersecurity management, explore cloud services and architectures, as well as expand interconnectivity with other entities in the government sector.
Cybersecurity and information security threats
ICT security is a priority of the organisation and is addressed through a formal ICT security policy and supporting sub-processes. Routine awareness building is seen to assist in limiting the occurrence of ICT threats as a result of human actions. Regular network vulnerability assessments subject the NLC’s networks to potential attack scenarios and determine areas of strength and those for improvement. An independent review of ICT security was conducted, and the organisation is in the process of closing noted gaps.
We make every effort to protect the privacy of personal information and have implemented strict protocols thereof. Such protocols include a commitment to protect personal information in public disclosures unless disclosure is required in legislation. In addition to the organisational information security policy and the ICT governance framework, the organisation is currently ensuring full compliance with the Protection of Personal Information Act. To that end, the NLC has established a formal implementation project team with periodic reporting obligations and a formal project implementation timeline.
